Thursday, July 29, 2010
Trauma Day II
The Cable Guy just arrived. He has no idea why he is here. "Welcome back the world of Comcast." Jeremy is sneezing all the time. I ask if he is allergic to cats. No, just an allergy thing he says. After three sneezes with mucus on his fingertips from pinching his nose, he returns to the truck to make some calls to headquarters. Meanwhile I get a Lysol wipe and clean my hands (I shook hands with him). He returns and an hour later has everything operational once again through the Comcast pipeline. There was an issue with the telephone line which is to be switched over on a seperate order a week from now. But with some creative thinking on Jeremy's part he was able to keep the phone running through AT&T on a seperate cable line.
I'd guess we've had close to ten Comcast techs at our home in the past year and only two really seemed capable. So can one safely say you have a 1 out of 5 chance of getting your service done correctly and smoothly with Comcast? During one of Jeremy's several trips out to the truck, I called UPS. "Yep, just bring it down here and we'll do the rest." I asked if they've done this before for AT&T and she replied "all the time". Now is there a message there for you and I dear reader?
"Now, what all did he touch?